Returns

At LuxeCarry, we aim to process orders quickly so you receive your items as soon as possible. For this reason, we have a limited window for cancellations and refunds.

🕒 Cancellation & Refund Window

Orders may be cancelled or refunded within 2 business days of purchase, only if the order has not yet entered processing.

Once processing has begun, we are unable to cancel, return, or refund the order, as it is already being prepared for shipment.

🚫 After Processing

• We do not accept returns or refunds once an order has been processed or shipped UNLESS the product arrives damaged or defected 

• We do not offer refunds for change of mind after processing begins

• Delivery delays caused by couriers are outside of our control and are not grounds for a refund

❗ Incorrect Orders

If you believe you placed an incorrect order, please contact us immediately within the 2-business-day window so we can assist before processing starts.

📩 How to Request a Cancellation

To request a cancellation or refund, please contact us at Luxecarrybrand@gmail.com with your order number as soon as possible. Requests made after the 2-business-day window cannot be guaranteed.